Job description:

• Role is primarily responsible for Collections and Recovery of Overdue Payments from customers in identified accounts to maximize overall profitability.
• Candidate should plan, organize, direct and oversee the activities while visiting the Customer’s for Collection of Overdue EMI’s in their assigned territory and to do regular follow up with the default customers.
• Candidate will be responsible for the Collection efficiency and optimization of retrieving the Overdue EMI’s from the customers, and simultaneously will need to comply with all the guidelines laid out by the company.
• Candidate will be responsible to keep a track and control of the portfolio for specific buckets for the assigned area.
• Candidate will be required to trace out absconded default customers and initiate recovery process and to recommend for legal actions for non-recoverable cases and follow up with the Legal team for the closure of the cases.
• Candidate has to maintain data for administrative work related to collection such as updating delinquent account history, providing and maintaining MIS report, reviewing of collection feedback on Daily, Weekly and Monthly basis.
• Role will require extensive Field Visits.

Responsibilities:

• Ensure timely Collection of EMI’s from customers and payment deposition into the Company Account.
• Making multiple and Strong Collection Follow-ups with Customers.
• Making field visits at customer’s Residence and Office addresses on a daily basis.
• Adhere to the process of Collections and ensure minimum Overdue.
• To keep a track of all the collection done from customers and collection entries in ERP Module.
• To ensure 100% accuracy and weekly reconciliation of Collection Vs Payment Deposition into the company.
• To comply with the process and procedures made by the company.
• To comply with the Code of Conduct and Company Policies.
• To resolve any service issue.
• Follow-up with Default customer for Recovery of over-due amount as per the Allocation
• For any unresolved cases, the Officer to decide on the most value added mode of follow-up
• Adopt different strategies for the collection at different point of time
• Ensure that Customers is treated well during the Overdue Follow up
• Motivate the customers to make on time Repayment
• Trace out the absconded default customers and initiate recovery process
• Ensure that collection process and legal guidelines to be adhered
• Initiate the process of reporting full details about non-payment customers for action plan
• Ensure the Monthly Collection Target is meet